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At Mainland Claims, resolving your claims in the most efficient way possible is our priority. To ensure we achieve this, each client is assigned a loss adjuster to specifically manage their case. This approach also minimises any breakdowns in communication and prevents confusion, ensuring you can relax in the knowledge your claims will be dealt with as efficiently as possible. Our cloud based claims management system is designed specifically to provide flexibility and transparency for Insurers and Brokers and provide a constant communication channel. The advantage of this software is it provides a direct point of reference and information log, particularly helpful if we are dealing with a force of nature event. Keep Up-To-Date Making a claim resulting from a Force of Nature, is a stressful time for your clients. This makes it even more important for you to know the progress of a Claim at any point in time. Mainland Claims log everything - including all verbal, written and emailed communication and documents - through our custom-built software. With login access, you will see precisely what stage the Claim is at, with the click of a button. Maintain Service Levels When times are less stressful, it's easier to achieve a high level of customer service. However MCM's objective is to deliver that same standard of service even when a mini-event occurs. Our team Our team have a wealth of experience within the insurance and loss adjustment industry. James's areas of expertise include fire, flood, structural and subsidence losses, together with disaster response, and claims management relating to earthquake damage. James has been committed to, and passionate about ensuring innovation and excellence in the claims management services Mainland Claims provides to the ever changing Insurance industry. James is a member of ANZIIF, IBANZ and Institute of Directors. In addition to his role as Managing Director, James also oversees the New Zealand wide loss adjusting team. Stephanie has a wealth of experience in personnel management, across a wide range of organisations and disciplines. Her leadership and management role within Mainland Claims draws on her experience from working as a senior manager in the United Kingdom. With a passion for people, talent and an eye for building high performing teams, Stephanie recruited Mainland Claims earthquake response team of over two hundred contractors during the peak of the Christchurch earthquake response. Stephanie leads the Human Resources functions for the business, maintains Mainlands large contractor data base and is responsible for training and development across the business. Working alongside James, Stephanie is actively involved in Business Development and thrives on supporting the business in its continued growth and success. Jane has substantial experience in corporate and technical claims, property damage — large loss, catastrophe claims, public and professional liability claims. Jane prides herself not only on her technical ability but more importantly on her ability to ensure the delivery of excellent Claims management and negotiation. Jane is very relationship focused and plays an integral part in ensuring all claims are managed efficiently and effectively with a high level of customer satisfaction! We are delighted to have Jane back as part of the team! Peter is the lead Loss Adjuster for the North Island team. Peter is a Member of the Australasian Institute of Chartered Loss Adjusters, a Fellow of the International Federation of Adjusting Association, a Senior Associate of the Australian and New Zealand Institute of Insurance and Finance, and also a Member of Building Officials Institute of New Zealand. Andrew started his working life in the construction industry as a Trade Qualified Builder. After completing several years on the tools in New Zealand he moved to Australia where he worked as an assessor and construction supervisor on insurer direct claims. On his return to New Zealand Andrew joined the Christchurch Earthquake response, spending several years working for a leading insurer on both the Canterbury and Kaikoura events. Andrew has subsequently continued to develop his insurance industry knowledge in the Business as usual setting and in line with his construction expertise is an asset in all areas of claims management. As a result of this experience Phil is multi skilled, adaptable, personable and confident in all areas of claims management. Jim is a widely experienced and successful business leader with a passion for people. He is a Business Advisor and Director working with a number of companies and organisations especially in the areas of strategy, development, marketing and retail, including Chairman of the new Waterloo Business Park, Christchurch.
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